FAQ's

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What forms of payment are accepted?

We accept e-transfers, cash or cheques as payment.

*An invoice that is overdue by 7 or more days will be subject to a $30 fee. Classes may be refused if not paid in full.

What is your refund policy?

We at K9 Sports Centre want to provide you with instruction that helps you train your dog to be the companion of your dreams. We believe in our techniques and are confident we can help you raise your canine family member. 

For group classes:

• Full credit/transfer/refund if K9 Sports Centre cancels your session.
• Full credit, transfer or refund if the client cancels 10 calendar days or more in advance of the class start date.
• Credit, transfer, or refund minus $30 processing fee if client cancels less than 10 calendar days in advance of class start date.
• Clients who request a transfer, credit or withdrawal after starting a class will be charged a $30 processing fee, after which a prorated refund will be returned or prorated credit will be applied.
• There will be no refunds, credits or transfers after the 2nd week of any class.
• If you can not attend a scheduled group class for any reason, a make up class will NOT be offered. 
• If K9 Sports Centre cancels a scheduled class due to inclement weather, illness or emergency we will add an additional class to the schedule as a make up class. We always post class cancelations on social media and email affected students as soon as possible.
• Full payment is required prior to your first class.

What vaccinations must my dog have?

Dogs enrolled in Puppy classes must have received a minimum of 2 booster vaccines for Distemper, Hepatitis, Parvovirus and Parainfluenza (DHPP).

For all other classes, dogs must be currently vaccinated for DHPP and Rabies.

Bordatella (kennel cough) vaccines are recommended, but not mandatory.

Vaccination certificates must be presented at the first class. 

What should I bring to class?

You should bring plenty of quick to eat treats and a bowl for water for your dog. Bring vaccine records and payment (if paying cash) to your first class. Your dog should have a standard leash (no flexi-leashes) and you should have indoor shoes for training.